Who Handles Shipping?
Neotonics orders are placed through an external seller or checkout provider. This website does not store inventory, accept payment, pack orders, or dispatch parcels. The seller's current checkout and shipping policy control the delivery terms for each order.
Before You Order
Review the shipping destination, delivery method, shipping charges, estimated transit time, taxes, and any import duties displayed during checkout. Save your order confirmation and tracking information.
Tracking and Delivery
If tracking is provided, use the link or tracking number in your order confirmation. Carrier scans may take time to appear. Delivery estimates are not guarantees and can be affected by weather, customs processing, carrier volume, incorrect addresses, or other events outside the seller's control.
Delayed, Missing, or Damaged Packages
For a delayed shipment, missing parcel, damaged package, or address correction, contact the seller's order support promptly and provide your order number. Do not send payment-card details by email.
Returns and Refunds
Return eligibility, return address, deadlines, and refund processing are determined by the seller's current refund policy and the terms shown at checkout. Contact the seller before sending a product back. This website cannot approve or issue a refund.
Questions about this page: admin@neotonics-com.com.